Hyatt Place Durham/Southpoint

When I try to get into the hotel, the automatic door did not open. Eventually got in with someone's help. There was no one at the reception area. I had to walk around to FIND a receptionist for check in. This person named, "DONNA" working night shift had a serious attitude problem. She obviously does not want to be there. Why does the management let her ruin guest experiences? She should not work anywhere near hospitality industry. I would not go back to this hotel, and neither should you.

Great Hyatt location. Staff is incredibly friendly, rooms were nice and clean (we booked 3, so we have a good idea) and they allowed us to do a pretty early check in because they weren’t super booked the night before, which was nice because we’d just finished a 10 hour drive! Views from all of the rooms were nice and the pool was extremely clean. Overall a fair placed Hyatt with the typical Hyatt expectations. Cynthia at the front desk was also so kind and helpful when asked any questions. Thanks Hyatt Durham/Southpoint!

An amazing stay with a beautiful view! We stayed on the highest floor (7) of the Hyatt place. The view was superb. The views from floor (6) are also beautiful by the way. But let’s be real, a view alone doesn’t make a good stay at a hotel. So let me tell you why I gave them 5 stars… Staff: The staff was friendly, efficient and super welcoming. If you needed something they helped immediately. There was a problem with someone leaving their dog in their room all day into the night—the dog was crying and barking for hours. The staff was so accommodating and allowed us to move rooms, which was helpful because I had an early start the next day. Property: The property was nice, quiet and had a homey feel. The rooms were cleaned well. The hotel does show some wear on some of the room walls and certain spots on certain room carpets (they are a pet-friendly hotel, so this may be why). The halls were clean. You could not hear the elevator even if your room was positioned near it. Amenities: The amenities were great. The 24hr gym, the business center, the outside saltwater pool opened till 10 pm, the delicious looking snacks, the downstairs bar and Starbucks coffee were all spot on and completed the homey feel. Location: The location is great. You can walk to nearby restaurants and Aldi’s grocery store is a stone’s throw away as well. It was decently close to UNC Chapel Hill (12 minutes away) and other desired locations. Breakfast: Breakfast was good! Even for someone who is more restrictive on carbs, I was still able to eat the eggs, sausage, cheese, and salsa. Thanks so much for a wonderful stay Hyatt Place. My family and I enjoyed ourselves.

OK Hyatt experience. Checked in relatively late into the evening. Wasn't offered bottled water that comes with status, so had to ask for it. Room was fine. Could be cleaner. Did see some stains and some random hair leftover. Parking is a bit of a pain, since it could be a trek to walk over if you need to park in the open lot. But plus that it is free. Avoid breakfast. Really inedible. Open to staying here in the future based on free parking and being more budget friendly.

When I try to get into the hotel, the automatic door did not open. Eventually got in with someone's help. There was no one at the reception area. I had to walk around to FIND a receptionist for check in. This person named, "DONNA" working night shift had a serious attitude problem. She obviously does not want to be there. Why does the management let her ruin guest experiences? She should not work anywhere near hospitality industry. I would not go back to this hotel, and neither should you.